bd romeo's commitment to responsible gaming
Gaming is for enjoyment — not for problems. bd romeo believes that creating a healthy and controlled gaming environment is everyone's responsibility. Here you will find all the tools you need to protect yourself.
Our commitment
Gaming at bd romeo is entertainment — not a path to harm.
Only people aged 21 or above may open an account at bd romeo. We believe that betting and playing casino games is a form of entertainment, and we are committed to ensuring it stays that way. If any player feels they are losing control over their gaming, our tools are here to help them make the right decisions.
Our Terms and Conditions clearly state that no minor may use this platform. If you suspect that a minor you know is using this site, notify us immediately via 24/7 live chat or email — we will act promptly.
Betting is a financial activity, and both winning and losing are a normal part of it. However, never bet with borrowed money or money that is needed for essential living expenses. Set a clear budget and time limit before you play. bd romeo's self-limit tools are effective in helping you stick to those limits.
If you would like to know about our Privacy Policy — in particular how your personal information and behavioural data are used in responsible gaming decisions — you will find full details there. We keep your information secure and do not share it with third parties.
Tools to keep yourself in control
Use these tools to set the boundaries of your own gaming.
Deposit limit
Set a maximum daily, weekly or monthly deposit amount. Once a limit is set, it takes effect immediately.
Session time limit
Set a maximum duration for each gaming session. When the set time is up, you will automatically receive a notification.
Self-Exclusion
Keep your account closed for a set period or permanently. Once this option is activated, you will not be able to log in during that time.
Loss limit
If your losses exceed a set amount, your account will be automatically restricted — to prevent further losses.
Take a break
If you want to take a break for a while, suspend your account temporarily for anywhere from 24 hours to 30 days.
24/7 support chat
Contact us via live chat at any time. Talk to us in Bengali — we are always ready.
For adults only
You must be at least 21 years old to open an account at bd romeo and participate in any game or bet. Accounts belonging to minors will be closed immediately and deposited funds will not be refunded.
Recognize the signs of a problem
If you notice these signs, stop and seek help.
Changes in personal behaviour
- Repeatedly placing bets to try to recover lost money.
- Hiding your gambling from family or friends.
- Spending money needed for essential living expenses (rent, food, children's education) on betting.
- Feeling angry or restless when asked to stop gambling.
- Betting with borrowed money.
Mental and financial warning signs
- Unable to concentrate when not betting.
- Lying about gambling or hiding accounts.
- Continuing to gamble even as financial problems worsen.
- Placing larger and larger bets in hopes of a big win.
- Losing focus at work or studies.
If you notice even one of the signs above in yourself, it is a signal to seek help in time. Visit our FAQ section for more answers on responsible gaming, which can help you take the right steps.
Where to get help?
You are not alone — family, friends and professional support are always available.
bd romeo live chat
Our support team is available 7 days a week, 24 hours a day, and ready to speak in Bengali. Reach out on live chat and tell us what you are going through.
Email support
Write to our email support — in Bengali or English, whichever you prefer. Requests for self-exclusion or account closure can also be submitted by email.
Family and friends
Talk to the people close to you. Sharing your problem with someone is the first and most important step.
Professional advice
Speak with a mental health specialist or counsellor. Gambling addiction is a treatable condition — there is nothing to be ashamed of.
Request self-exclusion
Fill in the form below — our team will take action within 24 hours.
Self-exclusion form
Our team will review this request and send a confirmation to your email. For urgent help, please use live chat.
Tips for healthy gaming
Before playing at bd romeo, ask yourself a few questions: What is my budget for today? How long will I play? Can I handle losing? When you have clear answers to these questions, gaming stays entertainment.
- Set a specific budget before you play and do not go over it.
- Do not bet when you are drinking or under emotional stress.
- Do not increase your bets to chase losses — it leads to even greater losses.
- Take regular breaks — after about an hour of play, rest for at least 15–20 minutes.
- Keep time free from gaming so you can spend it with family and friends.
- Do not treat gaming as a source of income — it is entertainment only.
To learn more about our platform, read the About Us page — it covers bd romeo's goals and values.
Frequently asked questions
Answers to frequently asked questions about responsible gaming.