bd romeo Privacy Policy

Last Updated: June 2025

This privacy policy applies to everyone who uses the bd romeo platform. Please read it carefully, as it contains detailed information about how your data is handled. By using our services, you are considered to have accepted the terms of this policy. To learn about the general rules of using our platform, read the Terms and Conditions, which set out the overall rules governing use of the service.

1 Scope of Data Collection

bd romeo collects specific types of personal information as needed to operate its services. The purpose of this data collection is solely to ensure the functionality and security of the platform. We collect only the information that is genuinely necessary to provide the service.

1.1 Information You Provide Directly

Information you provide yourself during account registration and use of the service:

• Full name and date of birth (for age verification, to confirm 21+)
• Mobile number and email address
• Residential address
• National ID or passport number (for identity verification)
• Payment information — bKash, Nagad, Rocket, or bank account details

1.2 Automatically Collected Information

When you use the bd romeo platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Session duration and usage patterns
• Login history and transaction records
• Information collected via cookies and similar tracking technologies

2 Purpose of Data Use

bd romeo uses collected data only for specific and legitimate purposes. No information is used beyond the purposes described here.

2.1 Service Operation and Account Management

Your information is used to open and manage your account, verify your identity, process deposits and withdrawals, and maintain your gaming history. This is part of the platform's normal operations.

2.2 Security and Fraud Prevention

Your information is used to ensure account security, detect suspicious activity, and prevent unauthorised access. Our security system is protected through SSL encryption.

2.3 Customer Support

Your information is used when providing support in Bangla and English via 24/7 live chat and email, so that issues can be resolved quickly and accurately.

2.4 Communications and Notifications

Your email and mobile number are used to send important account-related notifications, transaction confirmations, and, with your consent, promotional information.

3 Data Protection Methods

bd romeo follows the highest industry-standard practices to protect your information. Our security framework operates on multiple layers to ensure no unauthorised party can access your data.

3.1 Encryption

All data exchanged on the platform is encrypted using SSL (Secure Sockets Layer) technology. This ensures that no one can intercept or read the data while it is being transferred.

3.2 Server Security

Our servers are kept in secure data centres and are subject to regular security audits. Access controls are strictly enforced, and only authorised personnel can access sensitive information.

3.3 Payment Data Protection

All transaction data processed through bKash, Nagad, Rocket, and bank transfers is stored with separate encryption. Full card or wallet details are not stored on our servers.

4 Sharing Data with Third Parties

bd romeo does not sell your personal information to any third party. However, limited information may be shared in specific circumstances:

4.1 Service Providers

We work with trusted service providers for payment processing, technology infrastructure, and customer support operations. These providers receive only the information necessary to carry out their work and cannot use it for any other purpose.

4.2 Legal Obligations

Where disclosure of information is required by applicable law in Bangladesh or by a lawful directive from a government authority, bd romeo will comply. In such situations, only as much information as is required to satisfy the legal demand will be provided.

4.3 Corporate Changes

In the event of a structural change to the business (such as a merger or acquisition), user data may be transferred to the new entity. In such cases, protection equivalent to this privacy policy will be maintained.

5 Cookies Policy

Cookies and similar technologies are used on the bd romeo platform to improve the user experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login status and ensuring security.
• Functional Cookies: Used to remember language preferences and user settings.
• Analytics Cookies: Used to understand which parts of the platform are used most.

5.2 Cookie Controls

Cookies can be disabled from your browser settings, but this may cause some platform features to stop working properly. Disabling essential cookies will disrupt login and transaction functionality.

6 Data Retention Period

bd romeo retains your information only for as long as necessary. As a general rule:

• All data is retained for as long as the account is active.
• Even after account closure, transaction and identity verification data is retained for a specified period due to legal obligations.
• Marketing data is deleted after you withdraw your consent.
• Security logs and session data are kept for a limited period.

7 User Rights

Every user registered with bd romeo has certain basic rights over their own data. To exercise these rights, contact our support team.

7.1 Right to Access Data

You can find out at any time what information bd romeo holds about you. A copy of this information will be provided upon request.

7.2 Right to Correct Data

If there is any incorrect or outdated information in your profile, you can request a correction. Some information can be changed directly from account settings; for the rest, contact the support team.

7.3 Request for Data Deletion

Where there is no legal obligation to retain it, you may request that your personal data be deleted upon account closure. Certain transaction-related data may be required to be kept for a specified period for legal reasons.

7.4 Right to Stop Marketing Communications

If you no longer wish to receive promotional emails or notifications, you can withdraw your consent at any time. To do so, change your notification preferences from account settings or contact the support team.

8 Protection of Minors

All services on bd romeo are strictly restricted to persons aged 21 or above. We do not knowingly collect any information from persons under 21. Age verification is mandatory at registration, and identity documents may be requested if needed.

For more details about our commitment to protecting minors and for further information on responsible gaming, visit our Responsible Gaming section, which provides advice and resources for managing gaming habits.

9 Changes to the Policy

This privacy policy may be updated from time to time due to changes in the service or legal requirements. If significant changes are made, you will be notified via your registered email or through a notification on the platform.

The "Last Updated" date shown at the top of the policy always indicates the most recent version. Continued use of the platform after an update will be considered acceptance of the new policy.

10 More Information about bd romeo

To learn about the history, goals, and operational structure of the bd romeo platform, read our About Us page. If you have any questions about this privacy policy, you are welcome to contact the bd romeo support team.